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The aim of outsourcing the management of our customer
delinquent claims is to reduce the time needed to collect
late debt payments and to minimise doubtful debts.
An equally important goal of ours is also to maintain an
amicable relationship between our customer and the company’s
customer base.
FirstCall S.A. promises to achieve the project’s goals
without any risk of upsetting valued relationships with
customers.
The only method employed during the phone collection process
is a telephone call by officers of FirstCall S.A. to
customers of our customer. During the call, the agents will
urge customers to settle any outstanding payments.
Thereafter they will systematically monitor the results of
the call.
The collection process includes the following main tasks:
· Contacting debtors by phone,
· Providing information and general services
to customers,
· Implementing debt repayment schedules,
· Sending letters of notification to debtors,
· Recording customer demands and forwarding
them to the appropriate department at our customer,
· Obtaining, during the contact, additional
standard details concerning the customer and, subsequently,
recording such information. The information to be gathered
will be useful at later stages of the collection process and
includes new telephone numbers or addresses.
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